Support

Multimedia Players

In order to play multimedia files (e.g., ASF, ASX, AVI, MP4, MPEG, MPG, MOV, RA, RAM, and WMV files), you will need multimedia player software. Below are links for downloading the most popular players. While many multimedia players will play more than one type of multimedia file, certain players are better at playing specific file types; in such cases the optimum file type has been listed in parentheses adjacent to the player name below.

NOTE: You must contact the appropriate manufacturer for support downloading, installing, and using any multimedia player software.

Apple QuickTime software can be downloaded at the following link (use QuickTime to play MP4 and MOV files):

http://www.apple.com/quicktime/download/

DivX Player software can be downloaded at the following link (the DivX codec, which should be installed along with the player, is often necessary to play AVI files):

http://www.divx.com/

Microsoft Windows Media Player software can be downloaded at the following link:

http://www.microsoft.com/windows/windowsmedia/download/default.asp

For an alternative to the Windows player, try IrFanView (be sure to install the plugins in order to display the maximum number of video formats):

http://www.irfanview.com/

Real Player software can be downloaded at the following link (Real Player is needed to play RA and RAM files):

http://www.real.com/

Macintosh users can also use the VLC Media Player (often very helpful in playing AVI files), available at the following link:

http://www.videolan.org/vlc/

If a link on this page needs to be changed or updated, please send us a message.